Halloween Express in Florence, KY Closed now

Reviews about Halloween Express

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  February 07, 2019, by Stephanie Smith
  Worst service I've had in a long time. Looking for a specific costume, there was a young guy walking the aisles who was an employee. When asked about the costume, which i approached him as he disnt even acknowledge my existence, he said he doesn't think they have it and walked away. He didn't even bother to look or check the computer or anything. 5 minutes later the same employee was seen head buried in his phone wandering the aisles again. When I asked another employee, she suggested I check at the register. The young girl there was too busy studying a paper mounted on the wall next to the register to notice the group of people next to her I assumed she was helping them but they walked away after a few minutes and I got the same treatment when I stepped next to her. After waiting a few award minutes I finally spoke to her at which point she recognized customers were at her register. When I asked about the costume I was told it would be on the next week on one of the trucks but she couldn't even tell me when they get shipments in. She suggested I order online and pick up in store, again she didn't check the computers or anything. If any employee had bothered to take time to actually help me and look it up, they would have found as I did that night that the costume in question isn't even offered by Halloween express. I can't order online and thus doubt it will ever be I'm any shipment. It is the beginning of the season, the store was very quiet. At least one of those young kids working could take time to help the few customers there instead of ignoring everyone. Super disappointed in this store.